Black Pear Creative Privacy Notice & Cookie Policy

25th May 2018

About This Policy

Black Pear Creative (Registered in England under Company Number 8369496) understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value your privacy we will only collect and use personal data that you give to us in ways that are described here, and in a way that is consistent with our obligations, your preferences and rights under the law.

Information About Black Pear Creative

For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Black Pear Creative. a Limited Company, Registered in England under Company Number 8369496 who’s registered office is Clay Ratnage Daffin & Company, Suite D, The Business Centre, Faringdon Avenue Romford, Essex, RM3 8EN.

What Does This Notice Cover?

This Privacy Policy (together with our Cookies Policy below) explains how Black Pear Creative will use any personal data that you provide to us, or that we collect from you, how it will be used by us, how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. By using our website, you will be deemed to have accepted the terms of this Privacy Policy (together with our Cookies Policy below)

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that Black Pear Creative will use is set out in Part 5, below.

What Are My Rights?

Under the GDPR, you have the following rights, which Black Pear Creative will always work to uphold:
The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
The right to access the personal data we hold about you. Part 10 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data we have
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or if you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):
Business Name
Business Address
Business Email address
Telephone number
Mobile Number
Job title
Payment information; (Only relevant to suppliers, contractors and customers)
We may also hold your information so we can respect your preferences in terms of being contacted by us

How Do You Use My Personal Data?

Under the new data protection law starting in May 2018 (GDPR), we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you or you have consented to our use of your personal data, or because it is in our Legitimate Business interests to use it when these interests do not override your rights

“Legitimate Interest” means the interests of our company in conducting and managing our business to enable us to provide you with the best service/products, enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers, to identify and prevent fraud, to enhance the security of our network and information systems and to better understand how people interact with our websites and to make sure our marketing is relevant for you.

“Your consent” – This applies where you provide your personal data and specifically consent to us using it to provide you with a specific service, for example, so that You can receive marketing communications from us. If you later ask us to stop sending you marketing communications, we need to keep some of your personal data on a suppression list so that we can make sure we do not contact you again. This is a legal obligation.

“The performance of a contract” – This applies where you provide us with your personal data in order for us to provide you with a service

Your personal data may be used for one of the following purposes:
Providing and managing your account.
Supplying our services to you or your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our services for you.
Communicating with you. This may include responding to emails or calls from you or calls or emails we make to you.
Supplying you with information by that you have opted-in to (you may unsubscribe or opt-out at any time by using the Unsubscribe link in the email).
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone with information on our services. You will not be sent any unlawful marketing or spam.
We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You have the right to object if you wish and have the opportunity to opt-out at the point of collection, by using the Unsubscribe link in our emails or by contacting us directly see item 11.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore only be kept for as long as we have your permission to use it or you notify us verbally at the point of collection or by using the Unsubscribe link in our emails.

How and Where Do You Store or Transfer My Personal Data?

Your Data will only be stored and processed in the UK. The security of your personal data is essential and very important to us. We store your personal data including any data collected through Our Site on a customer relationship management system from a provider based in the UK who is fully compliant with all current UK, EC data law and directives.

Do You Share My Personal Data?

We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
If any of your personal data is required by a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will aim to respond to your subject access request within 2 weeks of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three weeks from the date we receive your request. You will be kept fully informed of our progress.

How Do I Contact You?

If you have any questions about Our Website or this Privacy Policy including making a subject access request, please use the following details: For the attention of Paul Bennett Email address: Telephone number: 0208 363 7148.
Registered Address: Clay Ratnage Daffin & Company, Suite D, The Business Centre, Faringdon Avenue, Romford, Essex, RM3 8EN

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR services.
Depending upon your use of Our Site, we may collect some or all of the following personal data as detailed in section 5 of this policy when you request quotes or further information on our products and services. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. Our Site uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device

Cookie Law

All Cookies used by and on Our Site are used in accordance with current Cookie Law of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

What are Cookies?

Cookies are small text files placed on your computer or device by Our Site and/or when you use certain features on Our Site. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from Our Site onto their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Our Site uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ ].

Other cookies may be stored on your computer hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

You do not have to allow Us to use these Cookies, however, whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

The following first party Cookies may be placed on your computer or device:
The analytics service(s) used by Our Site use(s) the following Cookies:

Name of Cookie First Provider Purpose
_gid First
First Google Analytics
Google Analytics
Google Analytics Purpose is to track website visitor journey and traffic to website
wordpress_clef_state First Unclassified

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

How Can You Control Your Data?

In addition to your rights under the GDPR, set out in section 6, or when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, we aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details.

Changes to this Privacy Notice

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site . You will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.